FAQs

Power Cruise Promotion FAQs

About the Cruise Prize Package

When and from where does the Powerball Power Cruise leave?

Powerball Power Cruise winners will embark on Jan. 19, 2019 from Fort Lauderdale, Fla., and return to that same port on January 24, 2019.

What is included in the cruise prize package?

Your exclusive 5-night Royal Caribbean® Powerball Power Cruise prize includes:

  • Roundtrip airfare for 2 to Fort Lauderdale, Florida
  • Deluxe hotel accommodations for two for the night before cruise departure
  • Ground transportation to and from hotel to port
  • Visits to the ports of Nassau and the exclusive island of CocoCay® in the Bahamas
  • $250 ship credit for onboard purchases including spa treatments, casino credits and other ship products and services that come at a fee
  • Every Power Cruise winner will have a chance at $250,000 in onboard prizes - two lucky winners will sail away with $50,000
  • Lots of onboard entertainment, including private concerts with Kenny Loggins and the "World Classic Rockers"
  • Applicable state and federal withholding taxes paid on the cruise package prize
  • Each cruise package is valued at more than $7,100

See the Powerball Power Cruise Rules PDF for more information.

Eligible Tickets

Does my Powerball® ticket have to be nonwinning to be entered in the promotion?

No, you may enter winning or nonwinning Powerball tickets. But be sure to keep any winning ticket you enter until you have checked it for each drawing it is eligible for to see if you have won other prizes.

What period of time does my ticket have to be bought within to be eligible to enter in the promotion?

To be eligible for entry in this promotion, Powerball tickets must have been purchased Saturday, April 14, 2018 through Wednesday, June 6, 2018.

Can I enter ANY lotto ticket in the promotion?

Tickets entered MUST be Iowa Powerball tickets. Other lotto game tickets are ineligible.

Entering the Promotion with the App

Where do I get the Power Cruise Collect 'N Win App?

To download the Power Cruise Collect 'N Win app, you can go to Google Play or iTunes®.

I still have the Power Cruise Collect 'N Win app from the promotion you had in 2017. Will my log in credentials still work?

Your log-in credentials for the VIP Club will not change from last year. You will be notified to update your app to this year's version by the app store (Google Play or App Store). The way updates are rolled out to you depends on the individual settings on your device

I'm having trouble entering with the Collect 'N Win app. Any tips?

Here are some helpful tips:

To function properly, the Power Cruise Collect 'N Win App requires these versions or above to be installed on your device:

  • Android 4.4 and up
    OR
  • iPhone iOS 9.2 or later

Make sure you have uploaded the latest version of the app. If you see a blank screen at any time while using the app, check to be sure you are connected to the internet.

Be sure you have "cookies" enabled in your browser. If you do not, or you are blocking third-party cookies, your device won't be able to communicate with us for you to log in and enter. Check your browser's "Settings" control to adjust this.

If you are having other technical issues, please contact us in one of these 2 ways:

  • E-mail support.IA@powerballcruise.com; or
  • Call 833.312.1671 from 7 a.m. - 7 p.m. CST Monday through Friday, and 7 a.m. to Noon CST Saturday.

Can I enter the promotion with the "Iowa Lottery LotteryPlus" app?

No, you must download the "Powerball Power Cruise Collect 'N Win" app from your mobile device's app store to enter the Powerball Power Cruise promotion.

Entering the Promotion from a Desktop or Laptop Computer

I'm having trouble entering with my desktop or laptop computer. Any tips?

Be sure you have "cookies" enabled in your browser. If you do not, or you are blocking third-party cookies, your device won't be able to communicate with us for you to log in and enter. Check your browser's "Settings" control to adjust this.

If you are having other technical issues, please contact us in one of these 2 ways:

  • E-mail support.IA@powerballcruise.com; or
  • Call 833.312.1671 from 7 a.m. - 7 p.m. CST Monday through Friday, and 7 a.m. to Noon CST Saturday.

Bon Voyage! Cruising Details

If I win a cruise prize package, can I just take cash instead?

No, there is no cash option for the cruise prize package.

What if I win a cruise package and I'm not able to make the trip?

You can designate a proxy to take the trip on your behalf. At your request, and with the approval of the Iowa Lottery, the necessary arrangements for you to transfer the trip can be made prior to the booking deadline at no additional cost to you. If the need for a Proxy is determined after travel booking arrangements have been made for the original prize winner, the winner will be responsible for all additional expenses incurred for booking travel for the proxy. Proxy paperwork must be submitted by October 31, 2018.

What forms of ID must my guest and I present in order to book the cruise and board the ship?

A valid form of ID will be required for both the winner and guest for cruise booking and boarding the ship for sailing.

Valid forms of ID include: a current passport, or BOTH a valid state photo ID AND original birth certificate.

Does my guest need to be 21 years of age or older?

No, there is no age restriction for guests.

Do I need a credit card for incidentals in the hotel before the cruise and during the cruise?

Yes. The Power Cruise Prize Winner or guest(s) must have a valid credit card or will be required to post cash deposit for incidentals to check into the hotel and upon ship check-in to have on file to cover onboard spend above the $250 credit included with the Power Cruise Prize.

If I don't take a guest with me or my guest can't go on the cruise, am I responsible for the full cost of the cruise prize package?

Yes, Power Cruise Prize Winners who do not elect to take a guest, or whose guest does not attend the cruise are subject to the full prize reporting and withholding.

What documents do I need to file for my flight and by what date?

An electronic Flight Request Form will be provided to the winners and must be completed before Dec. 1, 2018.

Reminders to complete the form will be sent leading up to the deadline, but if you do not submit the Flight Request Form before the deadline, we cannot guarantee a flight and it will be your responsibility to get to the port and no reimbursements will be made as a result.

What happens if I miss the departure of the ship and I don't have trip insurance?

If you miss the departure time of the ship and have not purchased travel insurance, there will be no credit or rebooking of the cruise. It is the sole responsibility of the winner to arrive at the port of call in advance of the departure time. Likewise, if you miss your flight and have not purchased trip insurance, you'll be responsible for any additional flight or travel costs to make the ship departure or return home.

What about additional fees? Are those included?

Power Cruise Prize Winners will be provided with a non-refundable $250 credit applied to their ship account to be utilized for incidental items such as: beverage service, shore excursions, specialty dining, casino credits and purchases made during the cruise and/or similar expenditures.

All primary gratuities on the ship (room attendant and dining room staff) and all trip-related destination/departure taxes are also included. The Power Cruise Prize includes federal and state withholding tax paid on the value of the prize.

However, the Power Cruise Prize does not include any additional fees or charges such as: additional travel expenses (i.e. baggage fees, parking), expenditures for excursions, ATM fees, supplementary gratuities, or premium dining experiences (a late-night room service charge of $3.95 may apply).

Additional charges onboard the ship not covered by the $250 credit will be made to the guest's stateroom and settled upon checkout.



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